Average delay to handle . average time a caller to an automatic call distributor waits before being connected to an agent 排队等候呼叫处理的平均延时,在呼叫接入座席前,呼叫者等待自动呼叫分配器处理的平均时间。
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.